Get Started With ZGIVE

Tutorials for getting set up and learning the platform

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First of all, we want to THANK YOU for joining ZGIVE™. We're really excited to have you in our community!

Below you will find a series of short tutorial videos. The viewing time for all of the videos combined is approximately 35 minutes.

 

Scroll down to see the onboarding on-demand tutorial videos and FAQs.  Once you have watched the videos, return to the main navigation and check out all the resources on the Auction-On-Demand page.  And remember, if you have additional questions, please email support@zgive.com.

Thank you for the opportunity to partner with you and your nonprofit!

TRAINING: THE BASICS

STEP 1. Create a Stripe account 

Download this easy reference e-guide to get step-by-step directions for creating your Stripe account.

Click image below to download e-guide

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STEP 2. Learn How to Get Set Up On Your Portal

The first step is to get set up on your portal. In order to log in, you will need your ZGIVE credentials.

 

Watch this video to get an overview of your auction portal and learn how to set up your organization's settings.

STEP 3. Learn How To Create An Auction

The next step is to learn how to create an auction. Watch this video to learn how to create new auction events, add auction items, send text messages from your portal, and use digital registration tools for marketing. 

This video will also provide an overview of Fund-A-Need and the auction dashboard.

Download this easy reference e-guide to get step-by-step directions for creating your auction. Great to have on your desktop for easy reference.

Download: Create a Digital Auction in 5 Easy Steps
(E-DOC)

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TRAINING: ADVANCED

STEP 4. Learn How To Set Up Fund-A-Need

Fund-A-Need is an important component for raising money at your auction event. Watch this video to learn how to program Fund-A-Need on your auction portal.

Fund-A-Need is included with the PRO+ and ELITE plans and may be added to the PRO plan for $199 per event.

Your auction dashboard provides a comprehensive overview of your auction event. Watch this short video to get a tour of the dashboard offerings.

STEP 5. Tour the Auction Portal Dashboard

 

STEP 6. Learn How to Create a Giving Campaign

(PRO+ ELITE)

For PRO+ and ELITE customers, watch this video to learn how to create unlimited digital giving campaigns. 

TRAINING: RESOURCES

Learn About The
Z-RESOURCES Site

The Z-RESOURCES site provides useful information to help you be successful in your auction and digital fundraising endeavors. 

Look for social media templates, marketing tips, and best-practices for hosting successful auctions.

This short video is will give you an overview of our new risk-free item shop, designed to make sourcing auction items easy and painless. You pick the items and we load them for you. The shop is accessible through your auction portal.

Learn About The Risk-Free Item Shop

 

Learn About The Auction Participant Tutorial Video

 

This short 1-minute video is designed for your auction participants and will help them successfully participate in your auction event.

A few days prior to your event, send this link to your participants via email or through your auction portal SMS.  

Video link: https://vimeo.com/582644872

FAQ's

In an effort to save time and energy, we’ve compiled FAQ's based on the most common questions that we’ve come across.  Download the PDF by clicking on the images below.
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For questions, please email support@zgive.com

 

While most questions will be answered almost immediately, please allow up to 24 hours for a personalized response.

Visit our Client Support page to learn about our client support offerings.

Have questions? Email us at questions@zgive.com